- 58% of those who were seeking help used the internet, at home, work, a public library or some other place.
- 53% said they turned to professionals such as doctors, lawyers or financial experts.
- 45% turned to friends and family members for advice and help.
- 36% consulted newspapers and magazines.
- 34% contacted a government office or agency.
- 16% consulted television and radio.
- 13% went to the public library.
- 63% of broadband access group were successful.
- 61% of the dial-up internet access were successful.
- 50% of those with no access at all were successful.
On average, each person sought help or information from 2.74 sources.
80% of internet users expect the government websites to provide what they need, compared with only 41% of those who do not use the internet.
Authors: Leigh Estabrook, Evans Witt, Lee Rainie
Title: "Information searches that solve problems, How people use the internet, libraries, and government agencies when they need help."
Source link: http://www.pewinternet.org/pdfs/Pew_UI_LibrariesReport.pdf
Date: December 30, 2007